A phone call reaches a Talqing agent when three things line up, in that order: a carrier account (the credential for a phone network), a phone number on that account, and a published voice agent assigned to the number. Miss any one and the number is registered but nothing answers it.

You never buy a number through Talqing

There is no number search and no number purchase here. You buy numbers in your carrier’s own console, on your own carrier account, and Talqing imports the ones you choose. That follows from the same rule as the rest of the platform: the carrier relationship, the carrier invoice and the number itself stay yours. Talqing charges a per-minute platform fee on voice and video and nothing else — see pricing and credits.

Supported carriers

Four, and only four. Nothing else can be connected.

The two directions

A number carries calls in whichever directions you enable on it, and the two have different prerequisites. Outbound needs no assignment: the agent is named on each request. Inbound has no request to name one on, which is why the number itself has to carry the answer.
Phone numbers, carrier accounts, calls and your credit balance are regional — they belong to the base URL they were created against. The same personal access token works in every region; the resources do not cross. See regions.

Getting a number answering

1

Connect a carrier account

Record the carrier credential, then run setup on it. Some carriers need a step in their own console that no API can verify. Carrier accounts
2

Import a number you own

List what the account owns at the carrier and import the ones you want. Importing provisions each number as it goes. Phone numbers
3

Assign a published voice agent

One agent per number. Republishing that agent updates live routing on its own — you never reassign. Inbound calls
4

Place a call out of it

Dial one number with POST /v1/calls/outbound, or a whole list with a batch. Outbound calls

Next

Quickstart: phone number

The whole path in the dashboard, ending in a real call.

Troubleshooting

Number not live, calls not arriving, calls failing at setup.